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Dienstleistungen tragen in Deutschland erheblich zur Wertschopfung und Schaffung von Arbeitsplatzen bei. Die Generierung von innovativen Dienstleistungen bildet somit eine wesentliche Aufgabe fur die Zukunft des Wirtschaftsstandorts Deutschland. Gefragt sind Konzepte fur die Professionalisierung von Dienstleistungen und die Zukunft der Dienstleistungsarbeit, die hier von renommierten Autoren aus Wissenschaft und Praxis vorgestellt werden. Das Buch basiert in weiten Teilen auf empirischen Befunden des Forderschwerpunkts Dienstleistungsqualitat durch professionelle Arbeit, der vom...

Information, Organization and Management is a comprehensive treatment of the economic and technical foundations for new organizational forms, relations and processes. It provides a wide range of underlying concepts and frameworks that help the reader understand the major forces driving organizational and marketplace change, rather than presenting these changes as simple outcomes of technological or management fads. "The book has a heavier than usual economic bent, yet also considers the human cognitive aspects. The emphasis throughout is on the total concepts, with subsections at the end...

Information, Organization and Management is a comprehensive treatment of the economic and technical foundations for new organizational forms, relations and processes. It provides a wide range of underlying concepts and frameworks that help the reader understand the major forces driving organizational and marketplace change, rather than presenting these changes as simple outcomes of technological or management fads. "The book has a heavier than usual economic bent, yet also considers the human cognitive aspects. The emphasis throughout is on the total concepts, with subsections at the end...