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Dr Ralf Heron is not the typical, theoretical QM Guru, but rather a QM Entrepreneur. He started his career in Germany where he worked for over 15 Years as a Consultant and helped dozens of companies to reach their ISO 9000 Certifications. He then move

THE MARINA Your Guide to Certification and Classification This book, the second in The Marina series, examines how formal certification or classification can help marinas improve their offering to customers whilst employing best business practices. It a

Quality Management is the key to success, in this economy we are now. Only those Organizations that manage to have and keep satisfied customers will grow back into the market and Survive. History has shown and proven this many times over. The concepts o

Este libro es una lectura esencial para cualquiera que este relacionado con la multimillonaria industria nautica . Cualquiera, ya sea un gestor, disenador o constructor de puertos deportivos con experiencia, o cualquier persona con interes en la reforma de una propiedad existente, encontrara una gran riqueza de informacion a traves de los capitulos de este libro. En el se ofrece a los lectores una vision del panorama del sector nautico en la actualidad y una mirada al desarrollo tecnologico que sera crucial para el exito de los puertos deportivos en el futuro. No solo eso, sino que tambien...