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Managers and analysts routinely collect and examine key performance measures to better understand their operations and make good decisions. This book is intended to describe these fundamental statistical techniques to managers, data analysts, and students.

Managers and analysts routinely collect and examine key performance measures to better understand their operations and make good decisions. Being able to render the complexity of operations data into a coherent account of significant events requires an understanding of how to work well in the electronic environment with raw data. Although some statistical and financial techniques for analyzing data are sophisticated and require specialized expertise, there are methods that are understandable and applicable by anyone with basic algebra skills and the support of a spreadsheet package. And this...