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Achieving true wholesome sustainability requires a change of heart. Hence this book starts in the heart. It asks the timely question of ‘how do we become true water stewards?’ The transformation to a new sustainable practice will be made through a new connection with our heart, a more holistic type of analysis (brains) and the right actions based on personal integrity (hand). A water steward should be similar to the shepherds of olden days. They were given the responsibility to guard the sheep. The village trusted they would take care of the flock, make sure it would be well fed,...

Improving Utilities with Systems Thinking: People, Process, and Technology is a tool for utility leaders to better understand how groups can work together to ensure better performance; value to the organization, community, and environment; coherence; and well-being of the utility through application of systems thinking and a methodology for improvement. The authors examined the management of water sector utilities from a “systems engineering”, or holistic, point of view, starting with the complete system, then defining the components, considering the interactions between them, measuring...