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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard...

Oklahoma A & M President Henry Garland Bennett made special trips to countries in South America, Europe, the Near East, northern Africa and the Far East. Those early encounters led to over half a century of direct university involvement in international education and outreach that included administration, faculty and students. Fifteen years ago, that international involvement found academic and practical application through the founding of the School of International Studies at Oklahoma State University. The uniqueness of the School of International Studies at OSU is the combination of...

This text is a catalogue of the Rutgers University exhibition looking at books published during the first century of printing. It begins with Gutenberg's famous 42-line Bible, and ends with the lavishly illustrated deluxe editions of the mid-16th century. Also featured are specimens of Golden Age French typograhpy.