Wyniki wyszukiwania:

If you have clients, at some point you're going to have an unhappy one. Everyone does. Successful professionals are not the ones who never have client problems, but the ones who handle those problems well. This book offers simple, effective guidelines for managing client and stakeholder conflict. These eight easy steps will help you resolve the emotional disruption, fix the problem, and strengthen your client's confidence in you and your service. When clients complain, most of professionals want to rush right into addressing the issue that the client complained about. But in most cases,...

Winner of the 2003 Financial Times Germany/getAbstract Business & Finance Book Award

Leading Geeks challenges the conventional wisdom that leadership methods are universal and gives executives and managers the understanding they need to manage and lead the technologists on whom they have become so dependent. This much-needed book? written in nontechnical language by Paul Glen, a highly acclaimed management consultant? gives clear directions on how to effectively lead these brilliant yet notoriously resistant-to-being-managed knowledge workers. Glen not only provides proven...

This book is an original and perceptive study of Britain's withdrawal from her last Arab Dependencies, based on a combination of first hand experience and extensive research. Glen Balfour-Paul opens by outlining Britain's position in the Middle East at the end of the Second World War. He then presents in three separate chapters a detailed account of the forces that culminated in withdrawal from each of the countries. In the final chapters, the author compares and contrasts the three episodes in terms of Britain's evolving attitude to empire, public pressures from within and outside the...

In his story, Glen Norman takes you down many obstacles he faced throughout his lifetime-from losing his mom at the young age of twelve, being a part of small town gang, living with multiple drug dealers, being a part of drug transactions, getting beaten daily due to his dad being heavily sedated, and surviving thoughts of suicide. He speaks about how he handled those situations and where he is in life today. Glen offers you a chance to walk in his shoes, so tighten your laces and get a feel for what he went through.

In his book "Donoughmore and All Around," Richard Henchion states, "The personal name Radley and the placename Knockrour have been synonymous" for over two centuries. In 1586 the first Radley left England to participate in the Plantation of Munster. Entering Ireland as Adventurers, they soon established themselves as part of the powerful Protestant Ascendancy, intermarrying with some of the most illustrious families of their age (Leader of Mt Leader, Purdon of Ballyclough, MacCarthy of Dooneen, Barrys of Rathcormack to name a few). Covering a span of years from 1586 to 1916 and punctuated...

Are expert readers born or are they made? Is the art of reading truly an art or is it a method? For published author and veteran teacher of English Literature, Glen Paul Hammond, good reading is a method that can be taught The difference between good readers and bad readers is the difference between the eye of the untrained civilian and the detective who is a trained professional. In bold, straightforward and accessible steps, "The Literary Detective" provides the training you have always needed to become an expert reader; it provides you with the tools necessary to fully appreciate...

Mastering the Art of Technical Leadership As a dedicated leader, you've probably read everything you could on leadership. Many books have been written about it. But you're a technical leader, so it's guaranteed that much of what you've read is incomplete at best, and quite possibly inappropriate. Sure, you can learn a lot by studying ancient generals, sales gurus, or even Steve Jobs, but you've got to remember that Attila the Hun never deployed SAP. The Geek Leader's Handbook recognizes and respects the unique challenges that geek leaders face. It provides both practical advice and a...

Work on British Romanticism is often characterised as much by its conscious difference from preceding positions as it is by its approach to or choice of material. As a result, writing neglected or marginalised in one account will be restored to prominence in another, as we reconstruct the past as a history of the present. This collection of essays takes as its starting point the wide-ranging work of Marilyn Butler on Romantic literature, and includes contributions by some of the most prominent scholars of Romanticism working today. The essays offer interesting perspectives on Maria Edgeworth,...

Since Freud invoked the Oedipus story to exemplify and verify his findings with patients and in analyzing his own dreams, psychoanalysis and literature have had a fruitful if often distrusting relationship. Literature and theory have increased enormously in range. Education no longer insists upon classics of Western literature as building blocks for understanding. Yet the tie between psychoanalysis and imaginative literature remains vital, and the two disciplines can interact vibrantly, as these selected essays of recent years from the International Journal of Psychoanalysis handsomely show....

As a creative professional or interactive developer, you'll be amazed at the exciting possibilities presented to you by the features available in Flash 8; but as a busy designer, we know you won't have as much time as you'd like to explore these new additions. Never fear; this book wastes no time looking at timeline basics, tweens, or movie-publishing options--it focuses exclusively on the new Flash 8 features, getting you quickly up to speed with a combination of illustrative tutorials, handy references, and inspirational examples.

By the end of the book, you'll know that there's...

Universities are under increasing pressure to help promote socio-economic growth in their local communities. However until now, no systematic, critical attention has been paid to the factors and mechanisms that currently make this process so daunting. In Universities and Regional Development, scholars from Europe, the Americas, Africa, and Asia critically address this knowledge gap, focusing on policy, organization, and the role of individual actors to uncover the challenges facing higher education institutions as they seek to engage with their regions.

In a systematic and...

In this volume, scholars from Europe, the Americas, Africa, and Asia critically address the subject of universities and regional development, focusing on policy, organization, and the role of individual actors to uncover the challenges facing higher education institutions as they seek to engage with their regions.

Work on British Romanticism is often characterised as much by its conscious difference from preceding positions as it is by its approach to or choice of material. As a result, writing neglected or marginalised in one account will be restored to prominence in another, as we reconstruct the past as a history of the present. This collection of essays takes as its starting point the wide-ranging work of Marilyn Butler on Romantic literature, and includes contributions by some of the most prominent scholars of Romanticism working today. The essays offer interesting perspectives on Maria Edgeworth,...