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Susan Walker was beyond frustration. After fifteen years at Outdoor Essentials, and the last four as the Human Resources manager, she found herself struggling to deal with her company's recent acquisition by a much larger organization, new leadership, increased accountability, and diminishing resources. At her wits end, she ventured into a local bookstore. There, she met Oliver Stanton and learned the professional lesson of a lifetime. Readers will enjoy the fast-paced story and practical tools they can use today to improve performance and foster a culture of trust, commitment,...

Susan Walker was beyond frustration. After four years as Chief of Human Resources and fifteen years of government service, she found herself struggling with how to deal with new leadership, increased accountability, and diminishing resources. At her wits end, she ventured into a local bookstore. There, she met Oliver Stanton and learned the professional lesson of a lifetime. Finally, a book written for and about public sector employees that clearly articulates how to truly embrace excellence. Readers will enjoy the fast-paced story and practical tools they can use today to improve performance...