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This book has four main parts. Each part serves as a prerequisite and drives the next part. Knowing what your customer needs is key to lay a strong insight foundation. Building on these insights, innovation management is both an art and skill to ensure good balance between timing and resource. Innovation, both product and service, is not a one-off event. It needs a life of its own, breathing and growing. Investing in your most valuable asset - employees, sometimes overlooked by many executives, will only bring to life those service innovations built from the insights. To continue innovation...

MP69 was a general algorithm that converted the analog world to encrypted digital forms, primarily used by the Multi-Media companies to control file sharing. But more then an encryption and compression format, it allowed the conversion of any analog data into a full digital simulation. During an archeological dig of an old MP69 data vault, that held thousands of petabytes of MP69 files, human remains where found in a sealed container. Leading a dig team INFOLIR (Institute for Life Research), performs its most complex analog restoration project ever, translating an old analog programmer to a...