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1. Introduction of recent ideas of Modularization and Platform Design in the proposed Business Engineering methodology that provide improved foundations for the design of services and their production. This is particularly relevant in health services where the complexity and the indetermination of the particular treatments (services) for a given patient make very difficult the definition (design) of the service. We present empirical evidence and some pilot cases that make clear the potential of improving service by using these methods in health care production design. 2. More emphasis on the...

This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.

Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach...