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This case study maps out the process of a training intervention in an organization. It explains the need for training, expected performance rate, performance gap, and the ensuing training approaches. The case, in a concise book format explores and details the training design, organizational outcomes, training methodology, implementation, and evaluation. In a nutshell, this book provides a practical training guide with requisite background and theory. All names and locations have been disguised for confidentiality and privacy.

The story of two sisters who are faced with a tragic devastating loss - the death of their mother and maternal grandparents in a road accident. The sisters, Priya and Sakshi are unable to cope with this loss and change in personality and behaviour causing deep concern to their surviving paternal parent, Balbir Sinha. Coupled with the family tragedy, the gradual drain of financial and material resources leaves the family of three crippled and emotionally numb. The father decides that a change of scenery is needed and propels them into a different world - a world so drastically different -...

Why do people volunteer? Is it for money? Is it for altruistic motives? Or, is there another unexplored motive? In her case study on a not-for-profit organization, Nirupama Akella investigates the reasons behind people's actions of voluntarism, and what she finds may surprise you! This case study, originally conducted for a master's thesis, has been developed into a book. The book, written in simple language, reveals astonishing results-- a dimension of volunteer motivations which has never come to light.