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The study and practice of operations has shifted to reflect the new challenges and uncertainties of how to thrive in today's ever-changing world. The Operations Advantage identifies the most significant challenges to the practice of operations management and gives guidance on how businesses can respond. Leaders need to link the strategic objectives of the business clearly and logically to its operations performance objectives. The book presents a series of ten activities that will help them to do this and therefore make operations work better, such as designing and...

• This new edition contains over 250 fully updated entries in operations management;
• All bibliographies have been significantly up-dated and extended;
• Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation;
• Expands on core entries such as the newsvendor model;
• Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.