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Taming the Unpredictable Real World Adaptive Case Management:
Case Studies and Practical Guidance

"The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity." Peter F Drucker

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. "Taming the Unpredictable" presents the logical starting point for understanding how to take advantage of ACM.

This book goes...