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One of the major challenges for modern organizations is the management of individual and collective knowledge, which is at the root of specific practices designed to optimize knowledge acquisition, maintenance and application. There are, however, still a disproportionately low number of studies focused on the structure and nature of knowledge.

This book tackles the subject of daily knowledge: the knowledge related to everyday tasks. How does this knowledge present itself in the mind? How do we acquire and preserve it?

To answer these questions, the authors explore a number...

Knowledge Management and Organizational Memories presents models, methods, and techniques for building, managing and using corporate memories. These models incorporate knowledge bases, ontologies, documents, FAQs, workflow systems, case-based reasoning systems, multi-agent systems, and CSCW. The book is divided into five parts: methods; knowledge-based approaches; ontologies and documents; case-based reasoning approaches; and distributed and collaborative approaches.

The task of Knowledge Management (KM) is to capture explicit and tacit knowledge of an organization in order to facilitate the access, sharing, and reuse of that information. KM must be guided by a strategic vision to fulfill its primary organizational objectives: improving knowledge sharing and cooperative work inside the organization; disseminating best practices; improving relationships with the external world; preserving past knowledge of the company for reuse; improving the quality of projects and innovations; anticipating the evolution of the external environment; and preparing for...