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Service delivery in urban areas in Kenya faces many challenges, rooted in a flawed legal and policy framework. The centralized system adopted at independence has considerably reduced the capacity of the local government to manage service delivery in urban areas. This book looks at how residents are developing mechanisms to manage service delivery in their neighbourhoods. Through collaboration with the government, private sector and non-state actors, associations formed by urban residents have provided more reliable and democratic avenues to improve service delivery. Although the government...