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Global financial crisis also struck Toyota and resulted in the first loss in fifty years of this company. There is no company without a problem. How fast the problem is solved is what will give a company competitive edge. Toyota is trying to keep up with the customer expectations and for this it is working very hard for quality products. Also to eliminate future problems with Toyota products, the company needs to include every tiny detail of instruction about the usage of the car in the manual given to the customer. Toyotas quality management is more closely link to the continuous improvement...

The aim of this study is to examine the relationship between customers and the telecommunication service provider regarding customer support service. The authors focus on customers support service as a tool of enhancing relationship between customers and telecommunication service provider and to come up with a "best practice" for the customer-support service in the telecom industry The research has been conducted with recent relevant literature from academic viewpoint such as the relationship marketing, customer loyalty, customer dominant logic, customer support service and triggering...