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The challenges that EFL learners, teachers and teacher educators are facing today have increased considerably with the comparatively new role of English as the lingua franca of the modern world. For both learners and teachers, responding to these new demands involves mastering a broader set of communication skills and a wider range of competencies in English; L2 pragmatic competence being only one of them, albeit an extremely significant one. With this in mind, Politeness through the Prism of Requests, Apologies and Refusals explores various aspects of Serbian EFL learners' (future EFL...