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Services play a central role in the economies of nations and in global commerce, and to some extent we are all in the field of service. Technological Applications and Advancements in Service Science, Management, and Engineering is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement. Perfect for academic researchers and practicing professionals, this volume serves as a vehicle...

This book addresses the need to explore user interaction with online learning repositories and the detection of emergent communities of users. This is done through investigating and mining the Khan Academy repository; a free, open access, popular online learning repository addressing a wide content scope. It includes large numbers of different learning objects such as instructional videos, articles, and exercises.The authors conducted descriptive analysis to investigate the learning repository and its core features such as growth rate, popularity, and geographical distribution. The authors...