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Fed up of doing the same old things day in, day out? Tired of working hard for average results? Have the feeling that you could do more, be more?

How to Be Brilliant has been helping people to be brilliant for ten years. This international bestseller shows you how to make the critical steps from average to good and from good to brilliant - at work and in life. It'll help you work out what's happening right now and get clear about how it could be so much better.

Then you'll be given strategies and powerful methods to help you get there:

- as quickly...

There's a simple way of thinking, acting and doing that, once learned, will make sure you get the very best out of everything. This book challenges you to get curious about how you interpret and handle every situation. It liberates you from the beliefs that have been holding you back and gives you powerfully simple ways to switch your thinking and change your actions so that you can get the very best from whatever life sends your way. With the new, revised edition of this bestselling book, you'll discover how to make sure you never have a 'bad day' ever again.

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think