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"Declining Prospects," written by a leading expert on law firm economics and operations, describes the dramatic growth and change in many major American law firms in recent years, analyses their prospects for continued profitability and sustainability, and focuses on the vulnerabilities of many important firms manifested most recently by the collapse of Dewey & LeBoeuf. The book explains why and how such growth and change has come about including 1) greatly increased competition for available legal work resulting from the ubiquity of highly capable corporate law departments and a surplus of...

"Profit and the Practice of Law - What's happened to the Legal Profession" has emerged as the definitive work on growth and change in the major business practice law firms in America between 1960 and 1995. It explains why and how America's major firms were transformed, and how the transformation has affected the lawyers in those firms, their clients, and the lawyers working in-house for such clients. The changes that occurred in the United States have also occurred in other countries around the world as widely diverse as the United Kingdom and Taiwan. The book has been widely praised by...

"What's to Become of the Legal Profession?" is about the future of the practice of law in the United States. Over the last twenty years many legal consultants and academics have predicted significant disruptive changes in the way our legal system operates and in the prospects of lawyers. Trotter explains why many of these changes have not occurred and provides his own view of what the future holds for the legal profession. In the process he reviews the significant changes that has taken place in the practice of law since the end of World War II, describes their effect on the practice of law...

The Customer Call Center Outback has been written to provide some basic support for this critical role. A ""workbook"" format has been designed to make it an easy-to-use reference tool for those leaders we call supervisors. The goal is to offer suggestions on how to solve the most frequently encountered problems for this critical group of leaders. This book is based on research with 70 of the country's call/contact center supervisors. Trotter asked each of them to identify the 10 most frequent problems and then offer a list of actions that resulted in success as well as provide a list of...