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Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

• Ways to enhance customer service in any business
• Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
• The best answers to a wide range of interview...

Get noticed and get the interview-with the right cover letter

A great cover letter is the best way to show prospective employers who you are and what you can offer. So don't blow it 202 Great Cover Letters delivers a treasure trove of sample cover letters that will get you noticed whether you're applying online or in person. No matter what industry you work in, you'll find an effective, smart cover letter for virtually any position.

In addition to attention-grabbing sample letters, 202 Great Cover Letters is packed with vital job search information:

Attention, recent grads: Here is the one tool you need to land your first real job

You've finally got your diploma in hand, and now you're ready to take that big leap into the workforce. But how do you launch your career when the only experience youhave is a string of unpaid internships and summer jobs? The first step is to write an unbeatable resume--and this guide will show you how.

Inside, you'll find 101 sample resumes, produced by Certified Professional Resume Writers for entry-level positions in more than 80 areas of specialization, plus: Advice on how to style and format your...