Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes

ISBN-13: 9781138464209 / Angielski / Twarda / 2017 / 319 str.

Michael Bremer;Brian McKibben

Opis

Written by two experts who have dedicated their careers to quality improvement, Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes separates itself from other improvement books by looking at why most companies rarely achieve anything more than an average level of improvement maturity. They identify five critical ingredients required for successful improvement: 1. A meaningful business value proposition and strategy that drives key improvement actions2. An engaging environment where people can do their best work3. A focus on meaningful metrics while avoiding irrelevant details4. Process improvement efforts that maximize cross-functional process performance and foster deeper process understanding, innovation, and execution of best work practices5. An executive mindset that focuses on customer value, people development, process performance, and business improvement outcomes, not solely on savings The authors consider a variety of situations at Independence Enterprise, a fictional company, based on their own very real experiences. They elaborate on the principles that should come into play, look at what Independence Enterprise is doing right and wrong, and suggest deployment actions to help you apply the principles to your own organization.

Spis treści

Introduction. The New Normal: Just Because Your Organization Is Better than It Used to Be Doesn’t Mean You Have a Competitive Advantage. What Does It Mean to Escape the Improvement Trap? The Pathway to Becoming a Level 4 and Level 5. Ingredient 1: Customer Value Develop a Meaningful Business Value Proposition to Drive Improvement Actions. Ingredient 2: Engage People. Ingredient 3: Key Metrics Focus on the Vital Few, Meaningful Metrics; Avoid Drowning in Irrelevant Details. Ingredient 4: Process Thinking Maximize Cross?Functional Process Performance and Foster Deeper Process Understanding, Innovation, and Execution of the Best Work Practices. Ingredient 5: The Executive Mindset Focus on Customer Value, People Development, Process Performance, and Business Improvement Outcomes, Not Solely on Savings. Assessing Your Organization’s Improvement Maturity Level.

O autorze

Michael Bremer, Brian McKibben