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The Balanced Scorecard (BSC) by Kaplan and Norton is considered to be one of the most successful and widely used management concepts today. It constitutes an instrument for the strategic management of organizational and process performance.

This book introduces a cooking recipe for successfully implementing a process-oriented BSC within a company. This recipe is based on the insights gained during a real-word project conducted at a large engineering company.

The book starts with introducing the BSC implementation project along with the surrounding setting at the company. After a brief...