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School leadership is synonymous with challenge. However, some school leaders face true crises - situations threatening the continuing existence of their school. Leading Schools During Crisis analyzes leadership and behaviors of principals in these extraordinary circumstances. A simultaneously scholarly and practice-oriented book, Leading Schools During Crisis proposes the first school-specific model of defining and analyzing crises. Through authentic case studies, Leading Schools During Crisis offers a detailed theoretical and practical analysis of each crisis and the lessons from it for all...

This book examines crises facing schools that are covered in the press as well as those that do not receive as much attention but are just as challenging to school leaders.

This book uncovers the kinds of continuous improvement practices that are enacted in various local government contexts, thus going beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Researchers and practitioners will benefit from the grounded industry base experiences and insights shared.

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Performance Indicators (PI). However, this is often not a core focal point and as a result, performance indicators are often output and not impact focused, and thus can lack relevance and utility. Addressing this gap in academic and practical knowledge, Customer Development of Effective Performance...