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Biosocial criminologists seek to explain crime (and related anti-social behaviour) by exploring both biological and environmental factors. Combining perspectives from mainstream Criminology and Sociology, with contributions from those working in disciplines such as Genetics, Neuropsychology, and Evolutionary Psychology, Biosocial Criminology is now a well-established if heterogeneous and contentious field of study. As Biosocial Criminology continues to develop, this new title from Routledge, edited by two distinguished scholars, meets the need for an authoritative, one-stop reference work...

In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB bustedmany longstanding myths about sales. Now they veturned their research and analysis to a new vitalbusiness subject customer loyalty with a new book that turns the conventional wisdom on its head.

The idea that companies must delight customersby exceeding service expectations is so entrenchedthat...