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1737: Letter from one William Cowper, -In 1708 ...., there was discovered a large vault... the entire skeleton of a man...., with a book, paper, pen etc..., in another part of the room lay a cap; all much mouldered and decayed.... Which the family and others judged to be this Lord Lovel, whose exit has hitherto been so uncertain.- Were these the remains of Francis Viscount Lovel, friend and loyal retainer to King Richard IIIrd? One who was thought to have been killed at the Battle of East Stoke in 1487, an engagement, which finally brought to an end the Wars of the Roses? Did the manuscript,...

Increasing attention has been paid in recent years to the marketing of services. This has been prompted by a recognition that services are an increasingly important sector of the economy and that they require a different approach to marketing. Consumers and Services approaches service marketing from a consumer perspective and draws together current understanding of service consumption from both an academic and practitioner point of view. This groundbreaking book is the first serious attempt to look at buyer behaviour in service sector industries and is suitable for graduate and advanced...