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Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles - specifically those of leaders or managers - where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward,...

The issue of 'leadership', the need for good, insightful and decisive leaders is a prominent theme in Education. Yet few can define exactly what leadership is. This book examines the phenomenon of leadership in post-compulsory education through the careful description and analysis of a long-term observational study of college principals at work. In contrast to other, more theoretical, attempts to understand leadership, this book develops an understanding of leadership by pointing to specific examples of what leaders actually do as they go about their everyday work of resolving organisational...

The grounding of leadership theories in the
practical doing of day-to-day leadership work is a
vital, though often neglected, aspect of leadership
research. This missing what (Button, 1993) of
leadership - the routine, day-to-day practices that
constitute its doing - is the essence of the
ethnomethodological approach taken in this book.
With its emphasis on making visible the
everyday, taken-for-granted practices of leadership
work it offers the reader a unique adequacy
(Garfinkel,1967) in the practices of the study
setting and explicates the accomplishment of
leadership work from...