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Seminar paper from the year 2006 in the subject Psychology - Work, Business, Organisational and Economic Psychology, grade: 68, Aston University, course: Design of Work Environments Ergonomics: H&S - Organizational Psychology, language: English, abstract: Practical case submitted as term paper for the MSc in Work Psychology and Business The UK Call Centre industry has grown by almost 250% since the mid-90s, and it is expected to continue growing (DTI, 2004). By 2007 this industry will employ almost 1 million people in approximately 6,000 call centres (DTI, 2004). The banking and finance...

Bachelor Thesis from the year 2005 in the subject Psychology - Social Psychology, grade: 68 %, Nottingham Trent University, language: English, abstract: The aim of this study was to investigate the student nurses' attitudes, beliefs and personal behaviour in relation to tobacco issues and the nursing profession, and their levels of stress. A cross-sectional questionnaire survey was used. Year of study (first, second, and final year) and smoking status (smokers and non-smokers) were independent variables, while responses regarding tobacco behaviour, perceived stress as measured by the GHQ-12...

Thesis (M.A.) from the year 2006 in the subject Psychology - Work, Business, Organisational and Economic Psychology, grade: 72, Aston University, language: English, abstract: This study examines the relationship between organizational commitment and citizenship behaviours, counterproductive work behaviours and turnover intentions. It also investigates the mediation effect of exhaustion on these relationships. Data were obtained from 87 workers of a health care Charity Trust based in the UK. Hierarchical regression analysis indicated that organizational commitment was related to...