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"The Regulatory Craft" tackles one of the most pressing public policy issues of our timethe reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilitieswhich involve the delivery of obligations rather than just services.In order to construct more balanced prescriptions for reform, Sparrow invites us to reconsider the central purpose of social regulationthe abatement or control of risks to...

Policing, environmental protection, and tax administration have much more in common than practitioners in these areas often recognize. Their cultures and traditions have, for the past few decades, incorporated a classic enforcement mentality, based on the underlying assumption that a ruthless and efficient investigative and enforcement capability would produce compliance through the mechanisms of deterrence. In these fields, and perhaps in many other enforcement or compliance oriented professions, Sparrow believes the traditional enforcement approach is under stress. There are too many...

Policing, environmental protection, and tax administration have much more in common than practitioners in these areas often recognize. Their cultures and traditions have, for the past few decades, incorporated a classic enforcement mentality, based on the underlying assumption that a ruthless and efficient investigative and enforcement capability would produce compliance through the mechanisms of deterrence. In these fields, and perhaps in many other enforcement or compliance oriented professions, Sparrow believes the traditional enforcement approach is under stress. There are too many...

"Sparrow surely is right to condemn policing directed only at crime rates rather than community satisfaction." -The New York Times Book Review

In the past two years, America has witnessed incendiary milestones in the poor relations between police and the African-American community: Ferguson, Baltimore, and more recently Baton Rouge, St. Paul, and Dallas.

Malcolm Sparrow, who teaches at Harvard Kennedy School of Government and is a former British police detective, argues that...

Drawing on the experiences of innovative police departments that have tried new approaches to policing in cities as diverse as Los Angeles, Newport News, Virginia, and London, this important book assesses what can be done by enterprising police chiefs and progressive communities to combat the crime and violence that currently engulf our cities.