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Practitioners in health and social care are often required to work with clients who do not want to work with them, and these 'reluctant' clients can often be the most challenging, but most rewarding, to work with. This practical, jargon-free book covers all the issues that practitioners are likely to encounter in the course of working with reluctant clients. The emphasis is on making theory easy to use, and the book is written in an easily digestible and lively style. Topics covered include staying safe, verbal and non-verbal communication, making initial contact with a client, crisis...

This is a light-hearted, easily digestible guide with a wealth of handy hints and tips for communicating with the public. For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public, covering topics such as managing conflict, assertiveness, feelings, listening and boundaries. It also includes guidance on reflection, supervision, confidentiality and...