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The e-mail monster is a real problem. Talk to most people in corporations today and you will hear a common recurring theme, "I am swamped with e-mail " E-mail overload is considered an inescapable fact in this information, wireless and digital age. Schedules are disrupted. Priorities are changed. The volume of e-mail grows and the stress increases exponentially. In fact workers have come to believe that this is a normal part of work. If you ask office workers what they do, most will begin by saying that they spend too much time processing e-mail. In our years coaching knowledge workers at all...