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Undoing the Silence offers guidance to help both citizens and professionals influence democratic process through letters, articles, reports and public testimony.

Louise Dunlap, PhD, began her career as an activist writing instructor during the Free Speech Movement of the 1960s. She learned that listening and gaining a feel for audience are just as important to social transformation as the outspoken words of student leaders atop police cars. "Free speech is a first step, but real communication matches speech with listening and understanding. That is when thinking shifts and...