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wyszukanych pozycji: 8
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
ISBN: 9780470189085 / Angielski / Twarda / 2008 / 336 str. Termin realizacji zamówienia: ok. 8-10 dni roboczych. In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service...
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are us...
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cena:
124,74 zł |
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Maya: The Helper Dog
ISBN: 9781984549358 / Angielski / Miękka / 2018 / 36 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. |
cena:
112,65 zł |
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The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
ISBN: 9781523000142 / Angielski / Twarda / 2022 / 304 str. Termin realizacji zamówienia: ok. 8-10 dni roboczych. |
cena:
155,67 zł |
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The Fourth Star: Four Generals and the Epic Struggle for the Future of the United States Army
ISBN: 9780307409072 / Angielski / Miękka / 2010 / 352 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They survived the military's brutal winnowing to reach its top echelon. They became the Army's most influential generals in the crucible of Iraq.
Collectively, their lives tell the story of the Army over the last four decades and illuminate the path it must travel to protect the nation over the next century. Theirs is a story of successes and failures, of ambitions achieved and thwarted, of the responsibilities and perils of command. The careers of this elite quartet show... They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They survived the military's bru...
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cena:
94,71 zł |
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Unsung Lullabies: Understanding and Coping with Infertility
ISBN: 9780312313890 / Angielski / Miękka / 2005 / 304 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. For people experiencing infertility, wanting a baby is a craving unlike any other. The intensity of their longing is matched only by the complexity of the emotional maze they must navigate. With insight and compassion, Drs. Janet Jaffe, Martha Diamond, and David Diamond-specialists in the field of Reproductive Psychology who have each experienced their own struggle with infertility-give couples the tools to: *Reduce their sense of helplessness and isolation For people experiencing infertility, wanting a baby is a craving unlike any other. The intensity of their longing is matched only by the complexity... |
cena:
98,97 zł |
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The Jewish Street: The City and Modern Jewish Writing: An Anthology
ISBN: 9781492724445 / Angielski / Miękka / 2013 / 414 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. |
cena:
81,36 zł |
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Adolescent Risk Behaviors: Why Teens Experiment and Strategies to Keep Them Safe
ISBN: 9780300110807 / Angielski / Twarda / 2006 / 292 str. Termin realizacji zamówienia: ok. 13-18 dni roboczych. This book focuses on the crucial role that relationships play in the lives of teenagers. The authors particularly examine the ways that healthy relationships can help teens avoid such common risk behaviors as substance abuse, dating violence, sexual assault, and unsafe sexual practices. Addressing the current lack of effective prevention programs for teens, they present new strategies for encouraging healthy choices.
The book first traces differences between the -rules of relating- for boys and girls and discusses typical and atypical patterns of experimentation in teens. The authors... This book focuses on the crucial role that relationships play in the lives of teenagers. The authors particularly examine the ways that healthy relati...
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cena:
512,57 zł |
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Children of Battered Women
ISBN: 9780803933842 / Angielski / Miękka / 1990 / 136 str. Termin realizacji zamówienia: ok. 22 dni roboczych. Considers the devastating impact of family violence on children, examines children's views of violence, and proposes strategies for intervention and prevention. The authors provide case studies and empirical research to portray the scope of the problem.
Considers the devastating impact of family violence on children, examines children's views of violence, and proposes strategies for intervention and p...
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cena:
574,08 zł |
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