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When software systems are delivered too late, when they fail to meet the needs of their users, when only a fraction of their capacity is used, when their maintenance costs more than their development, when changes are impossible - then there is a frantic search for new and better engineering techniques and tools.

Dahlbom ande Mathiassen advocate a different approach to these problems: pausing and reflection. Surprisingly little time in the education of systems developers is devoted to a consideration of the methods, goals and politics of computerization. The core of the book is an...