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We are somewhat made to believe that Quality and its management will happen naturally by having some sets of documents and certifications. However, it's never the case as many efforts in the name of achieving Quality and Excellence are seen in isolation. This happens quite easily because there are no proper mechanisms in place to touch the Belief System of an individual or groups when it comes to ensuring a Quality Culture. The Facts, Lies, and Quality Management will give a clearer picture on what Quality Management is all about and how to address those weaknesses that plague many...