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We all encounter difficult people in our lives. The challenge is that we cannot change how other people behave. But in many situations, we have to work with them, regardless of how they behave and interact with us. In 5 Truths for Thinking About Difficult People, we offer up some invitations or solutions to help YOU There is always something that we can do to help ourselves. Through the tools offered in this simple guide, we offer the reader methods for increasing personal peace and effectiveness when dealing with difficult people

Difficult people and their difficult behavior can create significant individual, team and organizational dysfunction. Despite the fact that there are thousands of employees working today that are considered to be 'difficult', we have done a very poor job of helping managers learn how to effectively coach their difficult behavior. Coaching the difficult person takes a unique, specific approach. Managers can confirm a person's willingness and ability to change, based on the six steps outlined in this brief, simple guide. How to Coach the Difficult Person in Six Steps is designed to be a desktop...