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Dienstleistung per Internet, moderne Logistik, steigender Zeit- und Kostendruck, erhohte Qualitatsanforderungen: Dienstleister benotigen Werkzeuge zur integrierten Entwicklung von Software und Services. Das Ergebnis des Forschungsprojektes ServCASE bietet endlich das erforderliche Referenzmodell: exemplarische Vorgehensweisen, Methoden, die exakte Beschreibung einer werkzeugunterstutzten Entwicklungsplattform. Konkret - in Theorie und Praxis.

Dienstleistung per Internet, moderne Logistik, steigender Zeit- und Kostendruck, erhohte Qualitatsanforderungen: Dienstleister benotigen Werkzeuge zur integrierten Entwicklung von Software und Services. Das Ergebnis des Forschungsprojektes ServCASE bietet endlich das erforderliche Referenzmodell: exemplarische Vorgehensweisen, Methoden, die exakte Beschreibung einer werkzeugunterstutzten Entwicklungsplattform. Konkret - in Theorie und Praxis.

Developing innovative services and launching them successfully in international markets these are major challenges for enterprises and national economies which aim to benefit from the opportunities of the service sector by achieving more growth and employment. Those enterprises and sites which succeed in creating a special service experience by offering outstanding service solutions and by exc- lent performance in service delivery to the customer will be successful in compe- tion. Nevertheless, it is exactly the current discussion about innovation, parti- larly in Germany, which reveals that...

Developing innovative services and launching them successfully in international markets these are major challenges for enterprises and national economies which aim to benefit from the opportunities of the service sector by achieving more growth and employment. Those enterprises and sites which succeed in creating a special service experience by offering outstanding service solutions and by exc- lent performance in service delivery to the customer will be successful in compe- tion. Nevertheless, it is exactly the current discussion about innovation, parti- larly in Germany, which reveals that...