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In the foreword to this volume of conference proceedings for IFIP Working Group 8.4, it is appropriate to review the wider organization to which the Working Group belongs. The International Federation of Information Processing (IFIP) is a non-governmental, non-profit umbrella organization for national societies working in the field of information processing that was established in 1960 under the auspices of UNESCO. IFIP's mission is to be the leading, truly international, apolitical organization which encourages and assists in the development, exploitation and application of Information...

E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers.
Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers.
The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications.
The...

E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers.
Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers.
The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications.
The...

In the foreword to this volume of conference proceedings for IFIP Working Group 8.4, it is appropriate to review the wider organization to which the Working Group belongs. The International Federation of Information Processing (IFIP) is a non-governmental, non-profit umbrella organization for national societies working in the field of information processing that was established in 1960 under the auspices of UNESCO. IFIP's mission is to be the leading, truly international, apolitical organization which encourages and assists in the development, exploitation and application of Information...

When researching, teaching or working with information systems in the public sector, one is left with few or often no textbooks that provide useful case studies or surveys on the implementation and effects of integrating information technologies in the organizations' operations. This is surprising since in most first world countries the public sector consumes a substantial part of the gross national product. Even more astonishing is the vast amount of financial and organizational resources that are spent developing and implementing various information systems. We decided to write this book to...