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Bridge the gap between business and design to improve the customer experience

Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value. The book teaches businesses how to think about...

About the only things Brian is good at are running and looking after his big sister. She's good at looking after him too, from her wheelchair - in ways he couldn't imagine. She is the granddaughter of a Speller, after all. Kelly's coming to terms with having a new dad, a second dad. Angry with everything and everyone, except her gran. There is just one thing she is always happy dreaming about - dragons. There is a reason for everything. Just because you can't see it doesn't mean it isn't there. Strangeside is closer than they know, and more dangerous. Sometimes, even Great Lives need the help...