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In this tumultuous, distinctive memoir, Kersten L. Kelly looks back on the most influential individuals that she encountered while flying through the clouds. Confined in a small vestibule for hours, Kelly identified an opportunity for learning and growth by chatting with the fellow passengers around her. After a few life changing conversations and unforgettable emergencies, she put the in-flight magazines to rest and never looked back. She recalls life lessons from perfect strangers about love, family, perseverance of dreams, and humility through a series of brief anecdotes all taking place...

The Human Factor to Profitability: Building a People-Centered Culture for Long-Term Success explores the unique factors of organizational culture and climate that highlight the role and value of employees in any organization. People spend most of their time at work, and being an active participant in the culture and climate of their organization impacts the bottom line.

Organizations that promote such values as openness, trust, initiative, teamwork, collaboration, creativity, and empowerment obtain better results. Having employees who are engaged, motivated, and happy at work...