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Managers in all types of organizations and at all levels of supervision have the responsibility to investigate using negotiation and ADR to determine how they can reduce the harmful impact of litigation. The book deals with recognizing and understanding the problems, costs and reasons behind excessive litigation. The author describes the strong relationship that occurs between improving one's negotiation skills and making use of formal ADR techniques designed to resolve disputes. This book is for managers at the higher levels of supervision and in both private and public organizations,...