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'Corporate memory' is the body of information that an organization needs to keep for re-use. It is the active and historical information that an organization has that is worth sharing, managing and preserving to enable it to function effectively. This book is aimed at records managers and archivists, who are responsible for maintaining and managing information within an organization. It describes fully the most up-to-date methods and approaches to this essential function. In addition, it also discusses the adoption of an international standard for record management.

This book questions our beliefs in the role of the information profession and tells us how to become information workers of the future by providing advice on overcoming the challenges facing the library profession. It develops the idea of the knowledge culture and knowledge work and goes on to expand how information needs to be shared and not hoarded as in the traditional role of libraries as keepers of knowledge. This second edition provides a clear and very accessible practical framework for knowledge work.