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This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one hand, I had read sociological literature that had depicted such people as belonging to a service proletariat. On the other, my experience as a student working in a call centre was that, to the extent that the agents had a class identity, it was as members of the middle class. While there is now a considerable body of literature on call centres, there is relatively little on South Africa, despite that it now has the largest concentration of...

The book presents findings and analyses from six years of research on class structure and class identity in Soweto, South Africa's most populous and politically-important township. This is placed within the context of: heightened socio-economic inequalities in nearly all countries around the world; renewed academic interest in class alongside a paucity of literature on the character of class in the global south; and the specific value of a study on South Africa, with its extremes of unemployment, strike action, and ongoing insurrectionary unrest among the urban poor. The book draws on a...