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This fourth edition of Retail Banking is a comprehensive, up-to-date introduction to the principles of banking. In the context of a challenging global economy and the continuing recovery from the global financial crisis, good banking and the capacity of retail banks to anticipate and react to economic, environmental, political, social and technological pressures are more relevant than ever.

Aimed at bank staff and students, this text is packed with international examples and case studies, the text covers all aspects of banking in the modern financial services industry and clearly...