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Tailored specifically for information systems (IS) processes, this manual provides a step-by-step method for creating an information systems department or organization. The authors introduce process management and highlight its application to IS. The volume outlines a practical method for improving or re-engineering the processes within the IS department or organization. It identifies pitfalls and common mistakes to avoid, as well as the benefits of implementing a culture of process improvement. Checklists are included to ensure the reader's new process meets all the requirements.