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Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as -internal customers-. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments.

It is designed for administrative staff and management, ranging from professionals working...

Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as -internal customers-. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments.

It is designed for administrative staff and management, ranging from professionals working...