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The fully updated new edition is perfect for UG and PG students of business & management wishing to understand the research process. It enables students to develop the skills to carry out rigorous research using a structured approach to the research process, from defining the research question, the selection of methods, to producing a final report.

This title is the latest state-of-the-art approach to operations management. The study aims to provide cutting edge input into operations management theory and practice using original research and experience in the field.