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Call Centers provide a challenging environment in which to provide leadership. The organization is typically hierarchical with many layers of management. The majority of the employees work autonomously but are often organized into teams reporting to one leader. This leader must motivate and engage these employees to provide a high level of customer service at all times. The leader has very little decision making authority in the call center hierarchy and is required to implement the decisions and ideas of those who often cannot relate to the role of the frontline employee. There is a lack of...

Healing Together is written especially for the adult and child grieving together. Age does not make it easier or harder to cope with the anguish of losing a loved one. It is a time to grieve.

This alphabet book on recovery from grief is presented from the perspective of the adult and that of the child. It is not written in a sequential format, but rather, the thoughts, reflections, and lessons stem from the collected experiences of mother, Karen Chouinard, and daughter, Holly Carpenter, over a span of many years, from the earliest stages of mourning to the...