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Is the enterprise information portal knowledge management's killer application? With vendors and consultants entering the field daily, and the hype accompanying each new wave of information technology packaging, it is difficult to reconcile information and automation in the context of knowledge management. Joseph Firestone gives an overview, history and outlook of enterprise portals, presenting a new methodology for estimating their costs and benefits, analysing their architecture and illuminating the coming role of software agents in enterprise information portals and enterprise knowledge...

Is the Enterprise Information Portal (EIP) knowledge management's killer app? Leading expert Joseph M. Firestone, the first author to formulate the idea of the Enterprise Knowledge Portal, breaks new ground and looks to the future with a practical, but comprehensive approach to enterprise portals and their relationship to knowledge management. Providing a clear and novel overview, Firestone tackles a wide range of topics ranging from functional EIP applications, estimating costs and benefits of EIPs, variations in EIP technical architecture, the role of intelligent agents, the nature of...

In Key Issues in the New Knowledge Management, Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of knowledge management. The issues the book addresses are central in the field today: the knowledge wars, or the issue of how you define knowledge determines how you manage it; the nature of knowledge processing; information management or knowledge management?; three views on the evolution of knowledge management; the role of knowledge claim evaluation in knowledge processing, or the difference...