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This book provides the theoretical rationale, conceptual framework and practical tools necessary for building and sustaining managerial and organizational integrity over time. Individual chapters are devoted to ethical planning, leadership and control. Also included are 28 mini-cases relate to various functional areas of management including finance, marketing, human resource management, law, technology, operations, public policy and the environment.

Redefines management integrity in the public and private sectors, integrating the latest theoretical work in both descriptive and normative ethics and incorporating legal, communication, quality, and organizational theories into a conceptual framework for handling moral complexity at work. Examines

Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence.
The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff...