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As a result of the Liverpool City Council's reorganization of its Further Education Service, the South Mersey College was established on September 1, 1986 through the amalgamation of the Riverside College of Technology and the Childwall Hall College of Further Education; two of the city's eight colleges of further education. This book provides an account of the development of the college over a four year period.

The book, first published in 1993, focuses specifically on the college curriculum, its organization and management structure and the quality and cost-effectiveness of its...

Clinical communication underpins safe patient care. The effective health professional sees illness through the patient's eyes and understands what matters most to him or her. Effectiveness means gathering hard clinical data about the physical changes affecting the patient, understanding why the patient is concerned, conveying this to other health care professionals and involving the patient at every stage of management decisions.

The evidence for good clinical communication is well established, although there are challenges. While listening is the basis of sound diagnosis and...